Job Title: Payment Specialist

Location: Onsite - Irvine, CA

Start Date: ASAP

Compensation: $25/hour

We are currently seeking a Payment Specialist to join our team in Irvine, CA. This is an onsite role offering an immediate start at $25/hour. If you're passionate about helping students and have strong collections experience, we'd love to hear from you!

Key Responsibilities:

• Perform cash collections for institutional loans, private loans, cash payment plans, and past-due inactive student accounts.
• Coordinate collection efforts with loan servicers and third-party agencies.
• Ensure compliance with HEOA Disclosure, Regulation Z, Truth in Lending, and CFPB requirements.
• Make 80-100 outbound calls daily to collect payments from inactive students.
• Conduct skip tracing to locate borrowers.
• Meet and exceed monthly collection goals and daily activity targets.
• Assist with data collection and reporting for the Collections Supervisor.
• Support training of Collection Associates.

Qualifications:

• Associate's degree or equivalent education/experience (6 months to 1 year in collections preferred).
• Strong interpersonal skills and sensitivity to diverse socio-economic backgrounds.
• Excellent written and verbal communication skills.
• Knowledge of collection regulations including HEOA, Regulation Z, and Truth in Lending.
• Proficiency in Microsoft Office, especially Excel and Word.
• Strong analytical and skip tracing skills.
• Familiarity with system databases.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.